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Hawaiian Airlines

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Already have a Hawaiian Airlines reservation, but unable to travel on your departure date. Under the Hawaiian Airlines policy, you can easily cancel your reservation due to unexpected circumstances. Before making a reservation, you should be aware of the terms and conditions of this policy. This article contains a 24-hour cancellation policy, a refund policy, a cancellation method, and more details about the Hawaiian Airlines cancellation policy. 

Hawaiian Airlines 24-hour Cancellation Policy

As per the 24-hour Hawaiian Airlines cancellation policy, every passenger is eligible for cancellation within 24 hours. With this policy, you can change your trip plans without incurring additional fees. If you cancel your Hawaiian reservation 7 days prior to departure, you will get full payback within 7 working days. If you cancel your ticket after 24 hours, additional charges and terms and conditions will apply. 

Ways to cancel Hawaiian Airlines flight ticket

Hawaiian Airlines provides you with various options for flight cancellation, including through your smartphone, by phone call, or by directly visiting the airport. Follow the below steps for cancellation through the Hawaiian website.

Via website (online):

  • Search the “Hawaiian Airlines” website in your browser; for example, "www.hawaiianairlines.com." 
  • After visiting the website and following some prompts, it will be helpful to complete the login process 
  • Find the “Manage Booking” tab and open it on the website.
  • Fill in your last name and flight ticket number, which is 6-digit.
  • You must click the “view” or “cancel” button.
  • Select the flight that you wish to cancel now.
  • When you select the flight, you must click the “confirm cancellation” option. 
  • You will receive an email or SMS confirming that your ticket has been cancelled.    

Via phone call (offline):

  • First, call Hawaiian Airlines customer service at +61 (1800) 718 568.
  • After accepting your call request, you will connect with a customer service support team.
  • Then, they ask you the reason for cancelling the ticket.   
  • They will check your eligibility as per the Hawaiian Airlines ticket cancellation policy. 
  • You will have to submit your flight details as well as personal details.
  • Once the customer support team receives your details, they will start cancelling your ticket.
  • You must pay the cancellation charges if your ticket is not eligible for free cancellation. 
  • Confirmation of your ticket cancellation will be sent to you via email or SMS.

At the airport:

Don't worry if you're not happy with their online services; you can cancel your Hawaiian reservation by visiting the airport ticket counter. If passengers need to cancel their reservation, this option may be the most reliable way for them. You should visit the airport before your departure schedule and request them to cancel the ticket. You must give them your flight details, and they will go through your data. Once they go through your details, they will start the cancellation procedure. You must pay the additional charges if your reservation does not cover the free cancellation policy. 

Steps To Cancel Hawaiian Airlines Flight

Follow the below steps if you need to cancel your Hawaiian Airlines flight.

  • Visit the Hawaiian Airlines website.
  • Navigate to the "My Trips" option which is located at the top of the website.
  • Enter your first and last name and fill in other details, such as email, contact number, and flight booking number.
  • After completing the details, hit the “view my trips” option.
  • Select the flight that you want to cancel and read the cancellation policy in the blue box.
  • Now click on the option “Yes, cancel my reservation” to confirm the ticket cancellation.
  • When your ticket is cancelled, automatic pop-up “successfully cancelled."
  • You must save this record of your cancellation.

Cancellation fees

You can cancel your Hawaiian Airlines ticket, but an additional charge will vary based on your ticket and destination. If you want to avoid cancellation charges, you should cancel your ticket within 24 hours of booking. Read the below points, which will be beneficial for understanding the fee rules and structure.  

  • Under the Hawaiian Airlines cancellation policy, you must pay approximately $75 for domestic flights.
  • If your flight is international, the airline imposes a cancellation fee of approximately $500 dollars
  • The cancellation cost for Premium Economy Class is $200 if you want to cancel your ticket offline.
  • You must pay $150 for your Premium Economy class cancellation through an online medium. 
  • If you would like to cancel your Business Class ticket offline, the cost is $150.
  • The airline imposes 75-dollar cancellation charges for Business class tickets if you wish to cancel through the online method.
  • The airline does not charge any cancellation fee for cancelling a first-class ticket through online.
  • The economy class cancellation charge is 200 dollars.

The time frame for cancelling ticket 

If you want to reduce your cancellation fee, you should cancel your reservation as early as possible. If you cancel your reservation after 24 hours of booking, you must pay more charges.

Within 24- hours:

A 24-hour cancellation policy allows you to cancel your ticket without incurring cancellation charges. The 24-hour cancellation rule applies to all types of tickets, such as Economy class, Business class, First class, and Premium class. If you cancel your ticket within 24 hours of booking, you will get a refund without deducting cancellation charges.  

After 24-hours:

The Airline imposes cancellation charges for those passengers who cancel their tickets after 24 hours of booking. Your cancellation charges will be based on your fare type and destination. If your ticket is non-refundable but you have cancelled your reservation after 24 hours of booking, you will get a refund after deducting the cancellation fee.

Refund policy

As per the Hawaiian Airlines refund policy, they will give a refund for cancelled tickets under the terms and conditions. If you need to cancel your ticket due to any circumstances and you want to get a refund, you must follow the refund policy terms and conditions below. 

  • You will get a reimbursement if your ticket is refundable.
  • You can receive a full refund if your reservation is cancelled within 24 hours of booking.
  • You must send a refund request to the Airline after the cancellation of your reservation.
  • You will receive a refund within 7 business days.
  • The Airline does not pay back service charges or tax amounts.  
  • Due to an emergency, you need to cancel your reservation. In that case, the Airline will not impose cancellation charges and give you a full refund.
  • If the Airline delays or cancels your flight, you will receive a refund.
  • You should contact your travel agent if your ticket is booked through your travel agent. 

Refundable tickets:

If you buy refundable tickets and decide to cancel it, you will receive your money back without deduction of the cancellation fee. If you want to cancel your round-trip trip, you will receive a refund as per the original price of the tickets. 

Non-refundable tickets:

If you wish to cancel your reservation after purchasing non-refundable tickets, you will be required to pay a cancellation fee that is determined by your arrival destination and Hawaiian flight ticket type. The Hawaiian Airlines imposes cancellation charges for those passengers who have purchased non-refundable tickets. In this fare type, you cannot get your full money back after the reservation is cancelled. 

Ways to get a refund

Hawaiian Airlines provides various ways to receive a refund after the reservation is cancelled. You should check the eligibility criteria to know whether your ticket is eligible for a refund or not. You can send a refund request to the Airline through online and offline methods. 

Let's look at the steps for receiving a refund:

Via online:

  • Firstly, navigate the Hawaiian Airlines official website.
  • To start the process, you must complete the login process. 
  • Next, click the “Manage Trip” tab, which is available on the website's home page.
  • Now, you must fill in your flight reservation details, including your first or last name, contact number, E-mail, and 6-digit flight number.
  • Then scroll down, and you will get a refund option.
  • Click the “refund” option and follow the prompts.
  • Hit the “submit” button.
  • Sometimes, due to technical issues, you will not get a refund immediately; you must wait for 7 working days.

Via customer service:

  • You can get a refund through customer service support teams. Just call +61 (1800) 718 568, and you will connect with a live person who will give you beneficial advice as per your refund queries. They will check your fare types. Is it eligible for a refund or not? If your ticket is suitable for a refund, they will credit your refund amount to your bank account.  

Frequently Asked Questions

Q.1 How Can I Cancel My Hawaiian Airlines Reservation?

You have various options for reservation cancellation, such as using the official website, calling the customer service support team, or directly visiting the airport. The easiest way to cancel your ticket is to visit the website and go to the “Manage Trip” option, where you can easily cancel your reservation.

Q.2 Can I Get a Full Refund If My Ticket Is Non-Refundable?

No, you can not receive a full refund on your Non-Refundable ticket, but after deducting a cancellation charge, you will get the remaining amount in your bank account. 

Q.3 Is the 24-hour Cancellation Policy Applicable For All Types Of Tickets?

Yes, the 24-hour cancellation policy is applicable for all types of tickets; it doesn't matter which type of ticket you have purchased if you cancel your ticket after making a 24-hour reservation.

Q.4 How Can I Cancel My Reservation Through Phone Call?

You have the choice to cancel your reservation over the phone call, call +61(1800) 718 568, and submit your details, who is available on the call. They will check whether your ticket is eligible for a refund or not under the cancellation policy.   

Q.5 What Happens If Hawaiian Airlines Cancels My Ticket Without My Permission? 

An airline cancels your ticket without your permission when the flight cannot take off due to some conditions, such as bad weather forecasts, technical issues, or government rules. They will credit a refund to your bank account without incurring additional costs. 



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