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EasyJet is a low-cost carrier. Within the 24-hour cancellation process, all tickets can be canceled and refunded. After 24 hours, all tickets are non-refundable except for any serious situation. If you cannot cancel your EasyJet flight ticket, book your flight to a later date for a better experience and facility in fewer amounts.

EasyJet Flight Cancellation Policy Overview

Understanding the EasyJet flight cancellation policy can help passengers in the process and travel with comfort.

The following key points of EasyJet's cancellation policy are given below or other causes beyond the airline's control such as: 

  • After the 24 hours, all flight tickets are non-refundable.
  • If you cancel your flight within 24 hours, you will get a full refund as a cancellation fee if you cancel online at euro49.
  • You get £55 as a cancellation fee through the customer service system.
  • You can cancel your flight online or by phone by contacting customer care service. If you purchase your ticket through a travel agent, you must ask them to cancel the flight ticket on your behalf.

If you have any serious disease or medical issue, you can cancel your ticket and receive a refund or a 6-month flight voucher.

EasyJet cancellation policy due to illness

Due to health problems, EasyJet’s flight cancellation policy allows you to cancel and refund your ticket under the following conditions given below:

Submit the document using the Contact Us Form and fill out the areas shown below:

  • Section 1 requires you to provide your name and booking details.
  • Section 2 by choosing Serious Illness.
  • Section 3 requires the submission of a completed and signed medical report.
  • If your request is accepted, EasyJet will provide you with a refund or a 6-month flight ticket voucher.

EasyJet cancellation policy for bereavement

If you lose someone, you must contact customer support immediately, inform them about the grief, and submit a document such as a copy of the Death Certificate.

In this case, you will be examined and given one of the following options:

  • A refund, cost waiver to reschedule your flight and travel later, or both.
  • A voucher for another flight within the following six months.

If your flight departure time has yet to start, you can change your flight online using the Manage My Booking section. When you submit the death certificate, the change fees you paid will be returned. 

When completing the form, you need to fill in the following information:

  • The names of the passengers.
  • A copy of the Death Certificate .
  • Your contact information like phone number and email address.

If you cannot submit the flight cancellation form online, write a letter to the same address with your booking reference number and the details given above.

EasyJet Refund Policy

EasyJet's refund policy allows you to request a refund. If EasyJet cancels your flight and the alternative flight does not work, you are entitled to a full refund.

  • Before the 24 hours, all tickets are non-refundable. 
  • If you cancel your ticket after 24 hours or miss your departure time, you will not receive any refund other than airport tax.
  • You must contact the travel agent directly to cancel and refund a ticket booked on your behalf.
  • If Flight delays are more than 5 hours, consider cancellation and refund.
  • Refunds will be issued in the same mode as the original payment. 

How to get a refund from EasyJet?

While requesting a refund from EasyJet, ensure you have all the necessary information, such as your booking reference number and any document for claiming, such as a medical/death certificate.

How to cancel an EasyJet flight? 

You can cancel an EasyJet flight online via Manage Bookings, via phone, or through the travel agency from whom you purchased your ticket.

You can also cancel your flight at an airport ticket counter.

How to cancel an EasyJet flight online: step-by-step

  • Visit official website easyjet.com
  • Go to the Manage Bookings option.
  • Fill in the blanks with the necessary information
  • Enter your surname and booking reference number and log in with your email address and password.
  • Choose the flight ticket for which you need a refund.
  • Submit any basic papers, such as a medical or death certificate, and give a reason for cancellation.
  • To cancel your flight, just follow the steps ahead.

EasyJet cancellation fees

  • For tickets canceled within 24 hours of purchase, EasyJet charges £49 if you cancel online and £55 if you cancel through customer care.
  • All tickets are non-refundable after the 24-hour cancellation period.

EasyJet canceled flight compensation

For qualified flights, the amount of canceled flight compensation is:

  • €250/£220 for flights under 1500km
  • €400/£350 for flights over 1,500 kilometers inside Europe
  • €600/£520 for trips between 1500 and 3500 kilometers.

How to claim compensation for a canceled EasyJet flight?

  • If your flight is canceled within 14 days of its scheduled departure date and time, you can receive compensation under EC261.
  • To file a claim, you must complete the EasyJet canceled flight claim form, also known as the compensation, claim form.

Your rights in case of flight delays

EasyJet online refund claims are handled within seven business days; however, your bank/credit card account may take longer to show the refund.

Alternatively, you are entitled to vouchers if your flight is delayed by three hours and the trip distance exceeds 1500 kilometers.

  • You will be paid after submitting paperwork if the airline cannot give vouchers.
  • Your rights in case of delays on a night flight
  • It would be best to wait at the airport for a hotel and transportation facility. 
  • EasyJet will organize transportation from the airport to the hotel and return.

If EasyJet cannot offer transportation, it will compensate you for a taxi, bus, or local metro service from the airport to the hotel and return, but not for private services.

How to make changes to EasyJet flight tickets?

EasyJet flights can be changed online through Manage Bookings, by phone, through the travel agent, or at the airport counter.

  • Go to the EasyJet official webpage
  • Log in using your email address and password.
  • Go to Manage Bookings section, then find your flight ticket, and enter your surname and booking reference number
  • Choose the flight you wish to change.
  • You can change the date, time, or location of your flight.
  • Confirm the changes, and pay the flight change fee and cost difference.
  • You will soon get a notification at your registered email address.

EasyJet Flight Change Fee

  • Whether done online or through any mode, flight changes more than 60 days before departure time are £25
  • If you change your flight through Customer Service, you will be charged £30.



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